Caseworker (Dorking & Horley)

Job Title: Caseworker

Working For: Chris Coghlan MP (Dorking & Horley)

Location: Constituency based

Salary: In line with IPSA scales

Length of Contract: 12 months initially

Job Details

Main duties

• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Analyse patterns of enquiries and produce reports
• Assist surgeries and other meetings and follow up as appropriate
• Attend constituency meetings as appropriate
• Draft responses to constituents
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Gather relevant information to assist with resolving cases
• Retain records and information confidentially and in line with the Data Protection Act
• Open, handle and assign all incoming emails and letters from constituents on our casework management software
• When applicable, help to manage visits to relevant organisations and manage the diary appropriately

Skills required

• Excellent research skills
• Excellent communication skills both written and verbal
• Excellent organisational skills
• Tenacious attitude with a commitment to getting the best outcome for every person
• Ability to learn and advise on a range of casework issues
• Good knowledge of office based IT systems and administrative tasks. Able to work individually and as part of a team. Ability to gain awareness of the activities of an MP's office, policy and law
• Strong interpersonal skills and ability to work within a sensitive and public facing role
• Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)
• Sympathetic to Liberal Democrat values

After 12 months Chris may need to restructure his staffing arrangements in order to ensure the right balance between his constituency and Westminster offices.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 29 July 2024

Interview/Start Dates

Closing Date: 29th July 23:59
Interview Date: Interviews will be held throughout the application process.
Start Date: As soon as possible.

Application Details

Applicants should send a covering letter (maximum two pages) and a CV (maximum two pages) to chris.coghlan.mp@parliament.uk  with the subject line ‘Caseworker Application: YOUR NAME'.

Regrettably, it will not be possible to respond to each applicant - if you have not heard back by 16 August you have been unsuccessful on this occasion.

Website: http://https://www.molevalleylibdems.org.uk/our-team/parliamentary-candidates/chris-coghlan