Caseworker (Ely & East Cambridgeshire)
Job Title: Full Time Caseworker
Working For: Charlotte Cane MP (Ely & East Cambridgeshire)
Location: Ely & East Cambridgeshire
Salary: £22,605 – £32,000 per annum, pro rata (depending on experience, in line with IPSA pay scales)
Length of Contract: Permanent (6 months probation period)
Closing Date: 30 July 2024
Job Details
Charlotte Cane MP is looking for a Full Time Caseworker and an additional Part Time Caseworker to join her small team, based in the constituency office in Ely & East Cambridgeshire. Some home working may be considered, but you will be expected to be physically present in the office for the majority of your working hours.
You will be supporting Charlotte in handling constituents’ concerns on a wide variety of issues, such as immigration, health, education, housing and benefits. You will liaise with relevant organisations and local authorities to address constituents’ concerns. You will provide support in dealing with a high volume of standard queries from constituents regarding national issues.
You will also accompany Charlotte on surgeries, meetings and visits within the constituency to take relevant notes, actions and photographs.
Caseworkers handle individual casework brought to the MP by constituents. This includes initial assessment of the issue, identifying and procuring information, planning a strategy to assist them, and then communicating with the local and national agencies, officials and departments needed to address the situation. Some cases will be complex and require numerous actions across a span of time. The caseworkers need to manage this process accurately and sensitively. They have a large caseload to manage and need to keep on top of many different tasks.
Applicants should be well organised self-starters, with excellent written and spoken communication skills. You should have a genuine desire to help constituents in need and be able to reassure vulnerable constituents. The position would suit someone who enjoys problem solving, with excellent interpersonal and communication skills.
Skills required:
- Excellent research, communication and organisational skills.
- Tenacious attitude with a commitment to getting the best outcome for every person.
- Ability to learn and advise on complex casework issues.
- Good knowledge of office based IT systems and administrative tasks.
- Ability to work flexibly within a small team.
- Meticulous eye for detail.
- Ability to gain awareness of the activities of an MP's office, policy and law.
- Strong interpersonal skills and ability to work within a sensitive and public facing role.
- Sympathetic to Liberal Democrat values.
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 30 July 2024
Interview/Start Dates
All candidates will be contacted within 48 hours of the closing date. Interviews will take place via online video conferencing on 1st and 2nd August.
The successful candidate will start as soon as possible subject to parliamentary vetting procedures.
Application Details
Please send a CV (up to 2 pages) and a covering letter (up to 1 page) outlining how you meet the requirements of this role to: charlotte.cane.mp@parliament.uk with the subject line including the text “Caseworker Application”.
You must indicate clearly whether you are applying for the full time or part time role.