Caseworker P/T (Yeovil - Somerset)
Job Title: Caseworker (Part Time Nominally 3 days per week)
Working For: Adam J Dance MP (Yeovil)
Location: Yeovil - Somerset
Salary: In line with IPSA Rates (according to experience)
Length of Contract: Permanent
Job Details
Task include
• Assist surgeries and other meetings and follow up as appropriate
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
• Follow up on social media queries and comments
• Gather relevant information to assist with resolving cases
• Log all cases; monitor progress and ensure all identified actions are taken
• Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.
• Ensure all enquiries are dealt with in a timely manner Retain records and information confidentially and in line with the Data Protection Act
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.
Closing Date: 31 July 2024
Interview/Start Dates
Interviews to be completed by end of August 2024 with start date as soon as possible
Application Details
Please submit your CV with a covering letter to Adam.dance.mp@parliament.uk
Please put "Caseworker - Job Application" in the subject line
We will try to respond to all applicants, however if we have been unable to get back to you before end of August 24 we will not be progressing your application.
Website: http://yeovil-libdems.org.uk