Senior Caseworker (Brecon, Radnor and Cwm Tawe)

Job Title: Senior Caseworker

Working For: David Chadwick MP (Brecon, Radnor and Cwm Tawe)

Location: Offices across Brecon, Radnor, Cwm-Tawe

Salary: From £40,000 in line with IPSA pay scales

Length of Contract: 12 months

Job Details

Key responsibilities

• Assist with surgeries and other meetings and follow up as appropriate
• Engage professionally, confidentially with care and integrity with members of the public, through
• telephone enquiries, social media, emails and face to face
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure online presence is meeting the demands of the constituents, the locality and the MP
• Ensure records are kept and information managed confidentially and in line with data protection
• legislation
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence
• Gather relevant information to resolve or progress cases
• Liaise and engage with external providers and suppliers as and when required
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Manage and progress portfolio of casework appropriately
• Manage projects
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups
• Supervise other members of staff including coaching and mentoring
• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 30 July 2024

Interview/Start Dates

Interview Date: Interviews will be held throughout the application process.

Start Date: The start date is as soon as possible.

Application Details

Applicants should send a covering letter (maximum two pages) and a CV (maximum two pages) to david.chadwick.mp@parliament.uk with the subject line ‘Case Worker Application: YOUR NAME'.

Regrettably, it will not be possible to respond to each applicant -- if you have not heard back by 31st July you have been unsuccessful on this occasion.

Website: https://www.brlibdems.uk/