Senior Caseworker (Torbay)

Job Title: Senior Caseworker

Working For: Steve Darling MP (Torbay)

Location: Torbay, Devon

Salary: In line with IPSA pay scales

Length of Contract: 12 month temporary contract with view to becoming permanent

Job Details

Main duties

• Assist with surgeries and other meetings and follow up as appropriate
• Engage professionally, confidentially with care and integrity with members of the public,  through telephone enquiries, social media, emails and face to face
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure online presence is meeting the demands of the constituents, the locality and the MP
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis, explanation of the findings and conclusions, and appropriate action plan, to include monitoring and communication procedures.
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence
• Analyse, evaluate, and interpret data to ensure the MP is accurately informed on key issues and is aware of trends
• Liaise with Government agencies, voluntary sector and others to resolve constituency matters
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner
• Manage and progress portfolio of casework appropriately
• Provide briefings for the MP
• Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups
• Supervise other members of staff including coaching and mentoring
• There may be requirement for the role holder to work outside of normal hours and travel for work occasionally

Skills required

• Excellent written communication and organisational skills;
• Capacity to manage a high and complex workload;
• Ability to work effectively in a small team;
• Tenacious attitude with a commitment to getting the best outcome for every person
• Ability to learn and advise on complex casework issues, including health, housing, immigration and SEND issues
• Good knowledge of office based IT systems and administrative tasks
• Sympathy with the aims and values of the Liberal Democrats.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 31 July 2024

Interview/Start Dates

Interviews are due to take place in Torbay w/c 5 August but can be held remotely on request. If a strong candidate emerges, the interview may be held sooner. Start date as soon as possible in agreement with the appointed candidate.

Application Details

Applicants should send a covering letter (maximum two pages) and a CV (maximum two pages) to steve.darling.mp@parliament.uk  with the subject line “Senior Caseworker Application: YOUR NAME”. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity. Applications close at 5pm on the deadline day. Unfortunately, due to the number of applications expected, we will only be able to contact shortlisted applicants.

Website: https://www.torbaylibdems.org.uk/