Salesforce Administrator

Job Title:  Salesforce Administrator 

Responsible to:  CRM Manager

Salary:  £28,000

Tenure:  Permanent

Hours:  Full time, 37.5  hours per week. 

Location:  Working from home with occasional travel to our HQ in Pimlico, London

Purpose of job

This position is focused on supporting our Salesforce platform while assisting with a range of administrative tasks. It is ideal for someone who is highly detail-oriented, possesses a solid understanding of Salesforce, and is eager to gain practical experience in a professional environment. The junior administrator will also provide support to our local parties in the use of our membership management portal, Lighthouse, as well as Eventcube and other systems. 

Key Responsibilities

This role requires an intermediate to advanced knowledge of Salesforce, including the following areas:

• Data Management: Ensure the integrity of Salesforce data by performing data cleansing and deduplication tasks.
• Customisation and Configuration: Assist with the configuration of Salesforce objects, fields, and record types. Maintain workflows, validation rules, and automation processes.
• Reporting and Dashboards: Develop and update reports and dashboards to meet business requirements, and manage CRM Analytics Dashboards while monitoring data quality.
• Flow Development and Review: Build and review Salesforce flows to enhance process automation.
• Troubleshooting: Respond to support requests and investigate bugs in the system. 

Autonomy and Decision-Making

The role offers a degree of independence, with the opportunity to take the initiative while receiving support from senior staff:

• User Support: Provide basic troubleshooting for Salesforce-related issues with minimal supervision.
• Page Layouts and User Interface: Improve user experience by optimising page layouts and utilising Lightning Web Components to design department-specific homepages.
• Management Consultation: Work independently on day-to-day tasks, but consult with senior leadership on more complex issues.

Problem-Solving and Innovation

The role demands strong analytical and problem-solving skills, along with the ability to make informed decisions:

• Issue Resolution: Diagnose and resolve Salesforce issues, with the ability to suggest and implement improvements.
• Process Optimisation: Identify inefficiencies within Salesforce processes and contribute to optimising workflows.
• Creative Solutions: Use Salesforce tools to develop innovative solutions that address business challenges.

Collaboration and Communication

Strong communication skills are essential, as this role involves working with various internal and external stakeholders:

• Internal Collaboration: Work closely with different teams to understand their Salesforce requirements and offer the necessary support.
• Training and Documentation: Document system configurations and changes, and help create training materials for users.
• External Partnerships: Collaborate with external partners when required to ensure smooth integration and functionality.

Data Security and Confidentiality

This role involves handling sensitive data, requiring a strong commitment to data privacy and security:

• Data Management: Ensure confidential information is securely managed within Salesforce, complying with internal policies and regulations.
• Risk Awareness: Understand the risks associated with data breaches and take measures to protect sensitive information.

Essential Skills

• Foundational knowledge of Salesforce (Salesforce Administrator certification is advantageous).
• Experience in data management and ensuring data quality.
• Strong organisational skills and keen attention to detail.
• Ability to work independently and manage multiple tasks.
• Excellent written and verbal communication skills.
• Familiarity with data loaders or similar tools is a plus.

Preferred Skills

• Experience with Salesforce Lightning.
• Basic understanding of Salesforce automation tools like Flows.
• Previous experience in a customer support role.
• Salesforce Administrator or Salesforce Platform App Builder certification.

Desirable Skills

• Experience with Own Backup and Archiver. 
• Experience with testing complex automated processes. 
• Familiarity with Lighthouse.

APPLICATION PROCEDURE

Please fully read through the requirements of the job  before applying and take a few minutes to complete our Equality and Diversity Monitoring Forms then proceed with your application.  

• A full CV of no more than two pages and including a telephone number and email address

• A covering letter (no more than one A4 page) setting out why you want the job and how your experience and skills are relevant to it To be considered for this position, please submit your application to recruitment@libdems.org.uk 

We will be reviewing applications as they come in and reserve the right to appoint prior to the closing date

Please note: 

• We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.
• Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.
• We will not notify applicants if their application has been unsuccessful at the shortlisting stage.

The  Party  believes  it  is  essential  to  foster  equity,  equality,  diversion  and  inclusion  within  our workforce.  We  want  our employees  to  thrive  in  an  environment  where  everyone  is  welcome and  supported  to  achieve  their  potential.  It  is  important  to  celebrate  what  makes  us  unique  and that  you  feel  valued,  appreciated  and  free  to  be  who  you  are.